How To Get A Clickbank Refund: A Super Simple 7 Step Guide For 2021

How To Get A Clickbank Refund

Welcome to the complete guide on how to get a Clickbank refund.

If you've bought anything through in the last 60 days then the good news is you have every right to request a refund directly from Clickbank, no questions asked. 

That's right, you don't even need to give them a reason.

So if bought something using your credit or debit card or PayPal and for whatever reason want your money back, don't worry because we've got you covered. 

Requesting a refund on Clickbank is a very simple and straightforward process, and I'm going to walk you through it step-by-step.

Step 1: Find Your Receipt Email

The first thing you need to do is find the email Clickbank sent you when you made the order. The email title will start with: CLKBANK Receipt for Order #.

Once you've found that let's move on to the next step.

clickbank order receipt

Step 2: Click The Product Support Link

Now scroll down until you find a link under the Clickbank Customer Service heading.

Go ahead and click that and you'll be taken to a Clickbank Order Lookup page that looks a little something like this:

clickbank order look to request a refund

Step 3: Look Up Your Order

What you want to do now is enter your email address in the box provided with either:

  • Your order number (you can get this from your email receipt)
  • The last 4 digits of the card number you used to pay
  • Your ZIP code

Next, click Go!

Step 4: Enter The Verification Code

This will trigger a verification code email to be sent to your inbox, usually within a few seconds. Simply go to your email, copy and paste the code into the form and click the Go button.

If you don't see the email right away it's probably hidden away in your junk mail folder.

Step 5: View Your Order Details

Now you should be able to view your full Clickbank purchase history, including order dates and prices.

Go ahead and hit the Order Details button on the right hand side:

order details page

Quick side note: Double check it's been less than 60 days since you made the purchase. If it's been longer then you won't be covered by Clickbank's 60-day refund policy 

You may still be able to get a refund, but and you'll have to request it directly from the vendor and it's up to them if they give you your money back or not.

Step 6: Hit The Get Support Button

Once you're on the Order Details page you'll see 2 green buttons on the right-hand side; one says Access Now and the other says Get Support. Click the second one.

Step 7: Fill Out The Refund Request

We are almost there, just one more step before getting your refund! 

Now you should be on the Support Ticket screen. Select the Refund Request field and any reason from the dropdown menu. It really doesn't matter which reason you pick and feel free leave the additional comments box blank.

raising a support ticket refund reason

Then hit Send and you're done!

Congratulations, you have successfully opened a refund ticket. 🙂

The refund process typically takes typically no longer than 24 hours (as long as it's a digital product) and they'll send you an email to say your refund has been issued and your money is back in your bank account where it belongs.

Clickbank's Customer Service Contact Info

Follow these 7 super simple steps and I promise you will 100% get your refund. But if for whatever reason you still need to get in touch with Clickbank's customer service team then here are a few ways you can contact them:

Live Chat

Probably the easiest way is through live chat where they'll have agents standing by ready to answer your questions. During busy times you can also just ask your question and they'll get back to you via email.

By Phone

Call them directly on this toll free number: 1-800-390-6035

If you're calling from outside the United States use this one: +1 208-345-4245

By Post

If you prefer to do things the old-fashioned way then you can always write a letter. 

Here is Clickbank's postal address:

Click Sales Inc. 
1444 S. Entertainment Ave., Suite 410 
Boise ID 83709 USA

Final Words On Clickbank Refunds

I hope you've found this step-by-step helpful. If you have any questions whatsoever about the refund process, let me know in the comments and I'll do whatever I can to help.

If you are sick and tired of low-quality Clickbank scams that never turn out to be what they promised and you are looking for a legit program that will teach you how to build a REAL internet business then check out this FREE video training series.

12 thoughts on “How To Get A Clickbank Refund: A Super Simple 7 Step Guide For 2021”

  1. Customer Service is a joke. I was transferred to 3 fiffernt people and my problem was not resolved. I tried to place a order but my card was declined. You are still charging me for a order that was declined. Why is that? I talked with my bank and they advised me to call you. You were no help so I will contact my bank and tell them not to put the payment through.

  2. Help me, please! I have 4 debits on my Sam’s Club card from CLKBANK*COM 800-390-6035 ID. I have not made a purchase using this method. All came through on June 25,2022. I have no idea how this occurred. I was told to get a new Sam’s Club card. Can you help get refunds?

  3. Dear Sir
    I notice a deduction of R126.00 on my credit card 4026 but i did not know for what. Please send me a email to [deleted] and explain to me why you deduct that money for years now?
    Best Regards
    Mr. J T Beneke

  4. I purchased an item from clickbank about a month ago but I’ve had issues with getting a refund. I contacted a customer support representative of their but the response I got wasn’t helpful. Thanks for the tips provided here, it’s been very informative. I’ll follow each of the steps provided and hopefully, I’ll get my money back soon. 

    • I hope so too, glad you found this guide helpful. Sometimes product vendors will try to get you to go through them directly but some of them will give you the runaround so always go to Clickbank directly and you should have no problems. 

  5. Hi Simon! Thank you so much for this detailed step by step of how to get a refund and you’re right, this was fast and easy.

    Unfortunately, I fell for the Money Looper scam and signed up through Clickbank and of course, it was nothing like they said it was going to be so I knew right away I’d been duped so thank you – you really helped me.

    • Right on! I appreciate you taking the time to let me know this guide was useful!

      I totally get where you’re coming from, I wrote a Money Looper review just recently where I show people what you get inside and absolutely, the sales video is completely hyped up, if not outright deceptive.

      Don’t get me wrong, there are some good products on Clickbank but in the last few years more and more get-rich-quick scammers have jumped on board and now there’s a ton of junk on there too and Clickbank’s refund rates have gone through the roof as a result, sometimes upwards of 50%.

      All this to say they could do a lot better job at monitoring and regulating what kinds of products that are sold through their platform.

      We’ve reviewed well over 500 Clickbank ‘make money online’ programs here on The Make Money Online Blog and the vast majority are a complete waste of time and money and are definitely not going to get you to where you want to be.

      Be sure to check out my top-rated programs for some great alternatives.


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