Welcome to the complete guide on how to get a Clickbank refund.
If you've bought anything through Clickbank.com in the last 60 days then the good news is you have every right to request a refund directly from Clickbank, no questions asked.
That's right, you don't even need to give them a reason.
So if bought something using your credit or debit card or PayPal and for whatever reason want your money back, don't worry because we've got you covered.
Requesting a refund on Clickbank is a very simple and straightforward process, and I'm going to walk you through it step-by-step.
Step 1: Find Your Receipt Email
The first thing you need to do is find the email Clickbank sent you when you made the order. The email title will start with: CLKBANK Receipt for Order #.
Once you've found that let's move on to the next step.
Step 2: Click The Product Support Link
Now scroll down until you find a link under the Clickbank Customer Service heading.
Go ahead and click that and you'll be taken to a Clickbank Order Lookup page that looks a little something like this:
Step 3: Look Up Your Order
What you want to do now is enter your email address in the box provided with either:
- Your order number (you can get this from your email receipt)
- The last 4 digits of the card number you used to pay
- Your ZIP code
Next, click Go!
Step 4: Enter The Verification Code
This will trigger a verification code email to be sent to your inbox, usually within a few seconds. Simply go to your email, copy and paste the code into the form and click the Go button.
If you don't see the email right away it's probably hidden away in your junk mail folder.
Step 5: View Your Order Details
Now you should be able to view your full Clickbank purchase history, including order dates and prices.
Go ahead and hit the Order Details button on the right hand side:
Quick side note: Double check it's been less than 60 days since you made the purchase. If it's been longer then you won't be covered by Clickbank's 60-day refund policy
You may still be able to get a refund, but and you'll have to request it directly from the vendor and it's up to them if they give you your money back or not.
Step 6: Hit The Get Support Button
Once you're on the Order Details page you'll see 2 green buttons on the right-hand side; one says Access Now and the other says Get Support. Click the second one.
Step 7: Fill Out The Refund Request
We are almost there, just one more step before getting your refund!
Now you should be on the Support Ticket screen. Select the Refund Request field and any reason from the dropdown menu. It really doesn't matter which reason you pick and feel free leave the additional comments box blank.
Then hit Send and you're done!
Congratulations, you have successfully opened a refund ticket. 🙂
The refund process typically takes typically no longer than 24 hours (as long as it's a digital product) and they'll send you an email to say your refund has been issued and your money is back in your bank account where it belongs.
Clickbank's Customer Service Contact Info
Follow these 7 super simple steps and I promise you will 100% get your refund. But if for whatever reason you still need to get in touch with Clickbank's customer service team then here are a few ways you can contact them:
Probably the easiest way is through live chat where they'll have agents standing by ready to answer your questions. During busy times you can also just ask your question and they'll get back to you via email.
Call them directly on this toll free number: 1-800-390-6035
If you're calling from outside the United States use this one: +1 208-345-4245
If you prefer to do things the old-fashioned way then you can always write a letter.
Here is Clickbank's postal address:
Click Sales Inc.
1444 S. Entertainment Ave., Suite 410
Boise ID 83709 USA
Final Words On Clickbank Refunds
I hope you've found this step-by-step helpful. If you have any questions whatsoever about the refund process, let me know in the comments and I'll do whatever I can to help.
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