Welcome to the complete guide on how to get a Clickbank refund.
If you’ve bought anything through Clickbank.com within the last 60 days then the good news is you have the right to request a refund directly from Clickbank with no questions asked.
That’s right, you don’t even need to give them a reason.
So if bought something using your credit or debit card or PayPal and for whatever reason want your money back, don’t worry because we’ve got you covered.
Requesting a refund on Clickbank is a very simple and straightforward process, and I’m going to walk you through it step-by-step.
Step 1: Find Your Receipt Email
The first thing you need to do is find the email Clickbank that was sent to you automatically when you made the order.
The email title will start with: CLKBANK Receipt for Order #.
Once you’ve found that let’s move on to the next step.
Step 2: Click The Product Support Link
Now scroll down and you’ll find a link under the Clickbank Customer Service heading.
Go ahead and click that and you’ll be taken to a Clickbank Order Lookup page that looks a little something like this:
Step 3: Look Up Your Order
What you want to do now is enter your email address in the box provided and then either:
- Your order number (you can get this from your email receipt)
- The last 4 digits of the card number you used to pay
- Your ZIP code
Next, click Go!
Step 4: Enter The Verification Code
This will trigger a verification code email that will be sent to your inbox, usually within a few seconds. Simply go to your email, copy and paste the code into the form and click the Go! button.
If you don’t see the email right away it’s probably hidden away in your junk mail folder.
Step 5: View Your Order Details
Now you should be able to view your full Clickbank purchase history, including order dates and prices.
Go ahead and hit the Order Details button on the right hand side:
Quick side note: Double check it’s been less than 60 days since you made the purcahse. If it’s been longer then you are no longer covered by Clickbank’s 60-day refund policy
You may still be able to get a refund though, but and you’ll have to request it directly from the vendor and it’s up to them if they give you your money back or not.
Step 6: Hit The Get Support Button
Once you’re on the Order Details page you’ll see 2 green buttons on the right hand side; one that says Access Now and another that says Get Support. You want to click the second one.
Step 7: Fill Out The Refund Request
We are almost there, just one more step before getting your refund!
Now you should be on the Support Ticket screen. Select the Refund Request field and select any reason from the dropdown menu. It really doesn’t matter which reason you pick and feel free leave the additional comments box blank.
Then hit Send and you’re done!
Congratulations, you have successfully opened a refund ticket. 🙂
The refund process typically takes typically no longer than 24 hours (as long as it’s a digital product) and they’ll send you an email to say your refund has been issued and your money is back in your bank account where it belongs.
Clickbank’s Customer Service Contact Info
Follow these 7 super simple steps and I promise you will 100% get your refund. But if for whatever reason you still need to get in touch with Clickbank’s customer service team then here are a few ways you can contact them:
Probably the easiest way to contact them is through live chat where they’ll agents standing by ready to answer your questions. During busy times you can also just ask your question and they’ll get back to you via email.
Call them directly on this toll free number:
If you’re calling from outside the United States use this one:
Or if you still prefer to do things the old-fashioned way then you can always write a letter.
Here is Clickbank’s postal address:
Click Sales Inc.
1444 S. Entertainment Ave., Suite 410
Boise ID 83709 USA
Final Words On Getting A Clickbank Refund
I really hope you’ve found this step-by-step helpful. If you have any questions whatsoever about about the refunding process then let me know in the comments and I’ll do whatever I can to help you out.
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Simon Crowe is the founder of The Make Money Online Blog and is on a mission to help as many people as possible kiss their bosses goodbye.
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